Get in Touch
We'd Love to Hear From You
Whether you need support with our chat service, have feedback, or want to collaborate, we're here to help. Choose the best way to reach us below.
Contact Methods
Choose the contact method that best fits your needs.
General Support
Support
Get help with your account, chat service usage, or troubleshooting.
Email:support@gptoss.ai
Response Time:24-48 hours
Product Feedback
Product
Share your ideas, suggestions, or feature requests for our chat service.
Email:feedback@gptoss.ai
Response Time:3-5 business days
Press & Media
Media
Media inquiries, interviews, and press materials.
Email:press@gptoss.ai
Response Time:1-2 business days
Partnerships
Business
Business partnerships, integrations, and enterprise collaborations.
Email:partnerships@gptoss.ai
Response Time:5-7 business days
Community Channels
Join our community for discussions, support, and updates.
GitHub
Report bugs, request features, or contribute to our open source projects.
View RepositoryDiscord
Join our community for real-time discussions and user support.
Join DiscordTwitter
Follow us for updates, tips, and community highlights.
Follow @gptossFrequently Asked Questions
Common questions about getting in touch and working with us.
How do I report a bug with the chat service?
Please create an issue on our GitHub repository with detailed steps to reproduce the bug, or email support@gptoss.ai.
Do you offer enterprise support plans?
Yes, we offer dedicated support and custom SLA for enterprise customers. Contact partnerships@gptoss.ai for details.
Can I contribute to the project?
Absolutely! We welcome contributions. Check our GitHub repository for contribution guidelines.
How can I suggest new chat features?
You can submit feature requests through GitHub issues or email us at feedback@gptoss.ai.
Support Hours & Response Times
When you can expect to hear from us
Support Hours
Monday - Friday:9:00 AM - 6:00 PM (UTC)
Weekends:Limited support
Emergency Issues:24/7 via GitHub
Response Priorities
Service Outages:
Within 1 hour
General Support:
1-2 business days
Feature Requests:
3-5 business days
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